View and respond to emails directly from within Outlook without having to open up another application or browser tab.Ĭategorize (tag) emails to increase organization. Google Collaborative Inbox and Outlook Shared Mailbox featuresĪside from being an improvement from a security standpoint, Google Collaborative Inbox and Outlook Shared Mailbox have features that help keep correspondence organized and improve efficiency.Ĭreate a free, dedicated email address etc.) that can both receive and send messages. Keeping your customer, patient, student, or staff data safe is a best practice worth adopting right from the start.īoth Google Collaborative Inbox and Outlook Shared Mailbox products allow for collaboration using unique credentials, which makes them a good entry-level option for teams tasked with email management. While this may seem like an easy solution, sharing login information across multiple people is pretty risky from a security perspective. Many companies start with a free, individual email account and provide the credentials to whichever employees are responsible for responding to emails. It's beneficial for departments that receive and send a lot of emails (e.g., customer support, school admissions offices, medical groups, sales teams) as it keeps those communications from getting stuck in one person's personal inbox and allows teammates to work together to make sure that every message is getting a prompt response. What is a shared mailbox?Ī shared mailbox is an email inbox that multiple users can access. To combat this, today’s most prevalent email solutions, Gmail and Outlook, have created tools to help tackle the obstacle of an unruly professional inbox: Google’s Collaborative Inbox and Microsoft Outlook’s Shared Mailbox. Without an email management system in place, it’s easy for messages to get lost, routed to the wrong person, or impair an employee’s ability to get their job done. While rapid correspondence might seem efficient, when used at scale, email can be just as wily as its analog counterpart, especially in places like schools or the workplace. No postage, no wait times - just direct communication. Back in the 1990s when email jumped from mainly being used by academics and programmers to a tool used regularly by the general public, it seemed nothing short of a miracle.įor the first time, you could sit down and type your thoughts out and have them reach the recipient in a matter of seconds.
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